Delete my account
Last updated: 7 September 2026
You can request the deletion of your TripMates account and its associated data at any time, without installing the app and without signing in.
Two ways to do it
If you can sign in, this is the fastest route: go to My account → Account, then to the danger zone at the bottom of the page. Deletion starts immediately.
If you cannot or do not want to sign in, fill in the form at the bottom of this page. We verify the requester's identity before acting: an address typed into a public form is not on its own proof that you own it.
Before you ask: cancel your subscription
If a paid subscription is running — monthly or yearly — cancel it first from My account → Account → Manage / cancel. While a recurring subscription is active, deletion is blocked, otherwise you would keep being charged for a closed account.
If your last payment is less than 14 days old, remember to request your refund BEFORE deleting your account: once the account is closed, the self-service refund button is no longer reachable.
What gets deleted
From My account, when you are signed in, this data is deleted as soon as the request is recorded:
- Your travel requests.
- Your notifications.
- Your link to shared flexible searches (the search window remains, but you are no longer attached to it).
Through the public form, nothing is deleted until we have verified your identity: the request is recorded first, then processed.
Then, when the account is closed: your email address, your nickname, your travel and notification preferences, your credit balance and your referral data.
Your published reviews do not go automatically: you can delete yours at any time from the home page, or ask us to do it.
What is kept, and why
- Your subscription invoices, retained by Stripe, our payment provider, under its own legal and accounting obligations. We cannot erase them on its behalf.
- The search analysis log, which is anonymous: it contains no account identifier and no email address, and nothing in it can be traced back to you.
What lives on your device
Your favourites and search history are not on our servers: they are stored locally, in your browser or in the app. They therefore do not go with the account. Clear them from My account → Settings → Data management, or via your browser settings.
How long it takes
From My account, the data listed above goes immediately. Through the public form, processing starts once we have verified your identity. In both cases, the account is definitively closed within 30 days.
For any question about a pending request, write to us at hellotripmates@gmail.com. The full detail of our processing is in the Privacy Policy.
Request deletion
Enter the email address associated with your TripMates account. We send you an acknowledgement, then process the request within 30 days.
Delete my account
You can request the deletion of your TripMates account and its associated data at any time, without installing the app and without signing in.
Two ways to do it
If you can sign in, this is the fastest route: go to My account → Account, then to the danger zone at the bottom of the page. Deletion starts immediately.
If you cannot or do not want to sign in, fill in the form at the bottom of this page. We verify the requester's identity before acting: an address typed into a public form is not on its own proof that you own it.
Before you ask: cancel your subscription
If a paid subscription is running — monthly or yearly — cancel it first from My account → Account → Manage / cancel. While a recurring subscription is active, deletion is blocked, otherwise you would keep being charged for a closed account.
If your last payment is less than 14 days old, remember to request your refund BEFORE deleting your account: once the account is closed, the self-service refund button is no longer reachable.
What gets deleted
From My account, when you are signed in, this data is deleted as soon as the request is recorded:
Through the public form, nothing is deleted until we have verified your identity: the request is recorded first, then processed.
Then, when the account is closed: your email address, your nickname, your travel and notification preferences, your credit balance and your referral data.
Your published reviews do not go automatically: you can delete yours at any time from the home page, or ask us to do it.
What is kept, and why
What lives on your device
Your favourites and search history are not on our servers: they are stored locally, in your browser or in the app. They therefore do not go with the account. Clear them from My account → Settings → Data management, or via your browser settings.
How long it takes
From My account, the data listed above goes immediately. Through the public form, processing starts once we have verified your identity. In both cases, the account is definitively closed within 30 days.
For any question about a pending request, write to us at hellotripmates@gmail.com. The full detail of our processing is in the Privacy Policy.
Request deletion
Enter the email address associated with your TripMates account. We send you an acknowledgement, then process the request within 30 days.
